| VikingKids Quality children's clothing from Scandinavia |
We know that you provide us with information solely to order clothes. We will keep a record of your purchases and of any email correspondence in order to effectively deal with any queries or concerns you may have.
We will not share this information with others, and we will not bother you with unsolicited emails. Should you wish to be added to our mailing list to receive information about new products and special offers, please send us an email.
We use the secure payment system provided by Nochex, a well-known British on-line payment services company, to accept all major credit and debit cards: Mastercard, Visa, Switch, Solo, Maestro, Visa Electron and Visa Debit (Delta). We never see your card details. Please note that the transaction will appear on your statement as "Nochex" .
We will ship to any address in the UK or Ireland. All orders over £15 are shipped free of charge within the UK. For orders below £15, a shipping fee of £2 applies. We use Royal Mail First Class post unless agreed otherwise. A shipping charge of £3 is applied to all orders to the Republic of Ireland.
We will aim to despatch your order within 5 working days (usually more quickly), if the product you require is in stock. If we anticipate any delay beyond this, we will let you know by email.
We cannot be responsible for postal delays. If you have a particular deadline, such as a birthday or a holiday, please let us know and we will try to help. If the product is in stock, we're usually able to offer the option of UK Special Delivery (guaranteed next working day delivery from the time of despatch) at a standard cost of £5 per order.
Occasionally an item may be out of stock. In this case, drop us an email, and we will provide an estimated date for shipment.
Please make sure that you provide the correct delivery address at the time of ordering. We can not be responsible for items lost due to an incomplete or incorrect address provided by the customer. Should your order be returned to us as "undeliverable" we will contact you to arrange re-delivery. In this case we reserve the right to charge you for any additional shipping cost.
We want you to be delighted with the clothes you buy from us. If you are not happy with the goods, please return them
We strongly recommend that you obtain proof of postage as we cannot accept responsibility for goods lost in the post.
Because we don't charge for shipping for orders over £15 in the UK, we will refund you the order amount minus the shipping cost incurred by us. For exchanges, we reserve the right to make a charge for the second delivery. For orders where a delivery charge has applied, we won't refund the cost of delivery unless the item was faulty when we despatched it. In this case, we will also refund the cost of posting the goods back to us.
We strongly recommend that you follow the washing instructions on the label inside each item of clothing as we cannot make refunds for items damaged in the wash.
We reserve the right to refund you by cheque.
Your statutory rights as a consumer are of course unaffected.